You can cancel an order until it has not been packed in our Warehouse on App/Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made
Can I modify the shipping address of my order after it has been placed?
Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘change address’ option which is available under ‘My order’ section of App/Website.
How do I cancel my Order?
Tap on “My Orders” section under the main menu of your App/Website and then select the item or order you want to cancel.
I just cancelled my order. When will I receive my refund?
After the acceptance of the cancellation of your order, for payments made via Credit Card, Debit Card or Net Bankingwill receive refund into the source account within 7-10 days from the day of order cancellation.
Note : All cancellations are subjected to receipt of full payment against the cancelled order.
Return/Exchange & Refund Policy
Marmsai’s returns and exchange policy gives you an option to return or exchange items purchased on Marmsai for any reason within the specified return/exchange period (within 3 days of delivery). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
Self-Ship: If we don’t offer a pickup at your location. In such cases, we will credit the shipping costs in the form of Marmsai credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
Marmsai carta wallpapers and other products cannot be exchanged or returned, if the packaging is broken or it is used.
Some products can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be exchanged, post-delivery.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
Marmsai will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Marmsai would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails, the product will be reshipped back to you.
To return a product to Marmsai, please follow these steps:
You can return products purchased from Marmsai within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.
Create a ‘Return Request’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
Self-ship: Please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk .
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.
How do I place an exchange request on Marmsai?
If you would like to exchange products purchased from Marmsai, please follow below mentioned steps:
You can create exchange for products purchased from Marmsai within the specified return/exchange period (within 3 days of delivery ) under “My Orders” section of App/Website.
Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact and self-ship it to us.
At any time, you can track the status of your exchange requests under “My Orders” of App/Website.
Upon acceptance of the return, your refund will be initiated immediately.
For refunds to source account (that is Credit Card, Debit Card and Net-banking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.
How long would it take me to receive the refund of the returned product?
After the refund has been initiated by Marmsai as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
Your refund may take 7-10 days to reflect in your account depending upon your bank partner.
NEFT – 1 to 3 business days post refund initiation
Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
Please note, Marmsai initiates the refund upon successful return, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Marmsai warehouse. In case of any refund discrepancies, Marmsai may at its sole discretion, request you to share with us a screenshot of your bank statement.
How do I return multiple products from a single order?
If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. You can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.
Does Marmsai pick up the product I want to return from my location?
Currently, this facility is not available.
How can I Self-Ship the product to Marmsai?
You will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website. The courier bill/receipt should satisfy the following conditions for successful processing:
It should capture the weight of the return package.
Residential/office address, destination address, shipment date, amount and other details should be mentioned.
The information on the receipt should NOT be edited/over-written.
The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.
Where should I self-ship the Returns?
Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.
Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.
Why is my returned product re-shipped?
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care or email us at email@example.com